Last Updated: August 26, 2020
1. How we collect and use your personal information
A) How you give us personal information
When you access our website, we may collect personal information about you that includes, but is not limited to, data about the device that you are using to interact with our website, your browsing actions and patterns. We collect this information by using cookies, server logs and similar technologies. We may also collect information that is provided by you, such as your name, employer’s name, work address, email address and telephone number.
We process this personal information to obtain information about our website and interest in our products and services, to enable you to request information from us, to communicate with us and to be contacted by us. We do not and will not sell the personal information that we collect from you through this website.
Ontic relies on fulfillment of contract and legitimate interest as the lawful basis under GDPR Article 6 for processing the personal information that we collect in this manner.
Ontic may offer information and content, such as white papers, through this website. This content may include or involve original content and content from and links to news feeds and blogs that are produced by others. This means you may be able to follow a link from our website to a third party’s website to obtain content that is relevant and useful to you. When you do this, you will be leaving our website. Ontic is not responsible or liable for content provided by these third party websites or personal information that they may gather from you.
C) Contacts and Inquiries
You may wish that Ontic contact you or provide information that may be helpful to you. For example, visitors to our website may have questions about our products and services or would like to be contacted by a member of our sales or support staff.
To request that Ontic contact you, provide you with helpful information or both, you may submit personal information including your first name and last name, company name and address, work email address and work phone number. We will not share this information with any third party except as necessary to fulfill your request and to store your information in our cloud-hosted databases. We may rely on third parties on a contract basis to process your personal information for purposes of fulfilling your request.
You may at your own option choose to subscribe to ongoing news, product and other updates, which may be considered direct marketing. You may choose to subscribe or unsubscribe at any time. Please note that if you have set your browser to block cookies, this may have an impact on your ability to unsubscribe. If you have any difficulties managing your email or other communication preferences with Ontic, please Contact Us.
We use Google Analytics to track how often people access our website and content. We use this information in the aggregate to understand what content products and services may be useful or interesting, so that we can better meet your needs.
We may occasionally conduct website-based surveys that we may use for various business purposes. When doing so, we do not track individuals but look at information in the aggregate only. Participation in surveys is voluntary.
D) Your correspondence with Ontic
If you correspond with us by email, the postal service, or other form of communication, we may retain such communications and information and use it to respond to your inquiry or to keep a record of your complaint, request, or otherwise.
If you prefer that we do not contact you or that we delete your personal information, please Contact Us.
Note: if you ask us not to contact you by email at a certain email address, we will retain a copy of that email address on a “master do not send” list in order to comply with your no-contact request.
Ontic has a legitimate interest in maintaining certain personal information about those who communicate voluntarily with us.
2. Purposes for processing your information
Sometimes our legitimate interest is in processing data to better understand the needs, concerns, and interests of our customers and potential customers. We also have a legitimate interest in monitoring and protecting the security of our information, systems and network, in conducting research and product development, in marketing and commercial activities, and in ensuring that our website’s content is presented most effectively to you and for your device. We may also rely upon your consent to collect and use your personal information; in which case we will keep a record of it and honor your choices.
3. What happens if you don’t give us your personal information?
You may enjoy access to the content on this website without giving us your personal information or you may enter only the minimal amount of information that we request (for example, name and contact information). Giving us some personal information is necessary if you would like us to contact you, provide you with additional information or to enable us to authenticate your identity if you log in to access Ontic’s products and services. You may opt-in or opt-out of receiving marketing communication at any time.
4. Use of the Ontic Website
Like most other websites, our website collects certain information automatically and stores it in log files. The information may include Internet protocol (“IP”) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of this website, including a history of the pages you view. We use this information to help us improve our website and better understand our visitor’s interaction with it. We may also use your IP address to help diagnose server problems, administer our website, analyze trends, track visitor movements and gather broad demographic information that helps us identify visitor preferences.
We have a legitimate interest in understanding how our customers, potential customers and visitors use our website. This insight helps us better design our website, present content and develop and offer better products and services.
A) Cookies and web beacons
To make this website work better and to help us provide you with useful information, we place small data ﬁles called cookies on your device.
What is a cookie? Cookies are small text ﬁles that are set in your computer or other device’s memory by websites that you visit. When you return to a website or visit a different one that recognizes one of your stored cookies, the cookie gives the website helpful information about your prior activity and preferences.
Activity Tracking. We sometimes use Activity Tracking Cookies to keep track of your activity and preferences (like form field values) when you visit, interact with, and return to our site. We may also use these cookies for website security. Our Activity Tracking cookies do not store personally identifying information, only a unique identifier.
|visitor_id<accountid>||This cookie includes a unique visitor ID and account identifier. It is set for visitors by the Pardot tracking code.|
|pi_opt_in||This cookie tracks if a visitor opts in or out of tracking. If a visitor opts in, the visitor is cookied and tracked. If the visitor opts out or ignores the opt-in banner, the visitor cookie is disabled, and the visitor is not tracked.|
|visitor_id<accountid>-hash||This cookie contains the account ID and stores a unique hash. It is a security measure to prevent malicious users from faking a visitor identity and accessing protected information.|
|lpv||This cookie prevents overcounting multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.|
|pardot||This session cookie is set in your browser while you’re logged in as a user or when a visitor accesses a page with a Pardot tracking code. It denotes an active session and isn’t used for tracking.|
Analytics. We use Google Analytics cookies to collect general information about how visitors use our website. Individual visitor’s IP addresses are anonymized, sent to and stored by Google on servers in the United States. Google may transfer this information to third parties to have it processed or when required by law. Google does not connect your IP address to other data that it holds. Information about Google Analytics cookie privacy is available at https://support.google.com/analytics/answer/6004245.
|These cookies collect anonymized information about how visitors use our website. This information helps us improve our website by letting us know things like how many people visit our website and how they found it.|
Third Party Website Cookies. Third parties may set cookies on our website to monitor visitor behavior, demographics or to personalize marketing. If you access third party content (e.g., YouTube videos, Whitepapers) embedded in or linked to our site, those content and link providers may set their own cookies. We cannot control third party cookie placement, even if you access the content or link from our website.
|These cookies enable website visitors to share content with third party networking and social sharing platforms.|
How to Control and Delete Cookies. You can use your browser to disable some of the cookies that we use. Instructions for doing so may be located under your browser’s “Help,” “Tools” or “Edit” menus. Disabling a cookie does not delete it from your browser. Cookies must be deleted manually. If you disable or delete a cookie, the information previously collected by that cookie may still be used, but we will not use that cookie to collect any new information from you.
B) Do not track disclosure
We sometimes track users who come to our website from other websites and marketing landing pages, users who log in with a username and password and users who subsequently access third party websites. We may also keep a record of third party websites that are accessed through content or links found on our website. We may use this information to send to targeted advertising to you. We do not respond to web browser Do Not Track (“DNT”) signals at this time.
For more information, please Contact Us.
5. When and how we share personal information with others
Any personal information that we collect from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. We may also engage third parties to assist us with business functions such as delivering information to you, contacting you on our behalf, and payment processing.
We do not otherwise reveal your personal information to third-parties for their independent use unless: (1) you request or authorize it; (2) it is in connection with the uses described above; (3) the information is provided to comply with the law (for example, to comply with a search warrant, subpoena or court order), enforce a contract or agreement that we have with you, to protect our rights, property or safety, or to protect the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf; (7) if we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets; or (8) if Ontic or substantially all of Ontic’s assets are acquired by a third party, in which case the personal information we hold will may be among the transferred assets.
We may also gather aggregated data about our customers and website visitors and disclose the results of such aggregated, anonymized information to our partners, service providers, advertisers and/or other third parties for marketing or promotional purposes.
6. California privacy rights
We incorporate this section to identify additional consumer protections that were recently established under California law.
When you access our website, we may automatically collect personal information such as technical data about the device that you are using and your browsing patterns. We collect this information by using cookies, server logs and similar technologies. You may choose to give us additional personal information, such as your name, employer, address, email and telephone number.
We use this personal information in several ways, including monitoring website activity, gauging interest in our products and enabling you to communicate with us and request information.
We do not and will not sell the personal information that we collect from you through this website.
If you use an authorized agent to request information or exercise your rights, that authorized agent must meet the same authentication requirements that apply to the requests that we may receive directly from you. We may verify requests made by authorized agents to ensure security and comply with regulations and our internal policies.
7. Transferring personal information from the European Union to the United States
8. Data subject rights
The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. A good explanation of them (in English) is available on the website of the United Kingdom’s Information Commissioner’s Office.
To confirm that we are processing your personal information and to access any personal information that we may have collected about you from this website, please Contact Us.
You may also inquire about the purpose and categories of your personal information that we may process, third parties that may have received your personal information from us, the purpose of our collection and processing of your personal information, the source of any personal information about you that you did not provide to us, and how long we will store your personal information. You have a right to correct (rectify) any personal information that we have collected from you if it is inaccurate. You may also request that we delete or cease processing that information, subject to certain exceptions as allowed by law. You may also request that we refrain from using your personal information for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. When practicable, we will provide, at no cost and in response to your authentic request, your personal information to you or transmit it directly to another controller. If we cannot provide the requested information right away, we will let you know when it can be provided. If we deny your request, we will explain the basis for our decision.
9. Information Security
We maintain physical, technical and administrative safeguards to protect the privacy of any data and personal information that you transmit through this website. These safeguards include ongoing testing and updating of our security technology and restricting access to your personal information to employees who have a legitimate need to know that information. We also train our employees about the importance of confidentiality and maintaining the privacy and security of your information and will appropriately discipline our employees to enforce their privacy responsibilities.
10. Personal information storage and retention
Your personal information is stored in the United States on our servers and by cloud-based database management services that we engage. We retain personal information for the duration of our customer’s and potential customer’s business relationship with us and for a time period that is appropriate for legitimate activities such as account recovery, contract renewal, operational analysis, and historical archiving. For specific information about where and how long your personal information is stored, your rights of erasure and data portability, please Contact Us.
Questions, concerns or complaints? Please Contact Us