Current Opening: Success Manager

Who We Are

Ontic exists to serve intelligence to those who protect. In today’s world, companies, their employees, or their physical assets may come under some kind of threat or attack. Investments in physical and other security systems have already been made to protect these critical assets — but are they working together, proactively, preemptively? That’s where we come in.

Ontic provides a protective intelligence software platform, aggregating disparate data sources and providing a workflow that surfaces “pre-incident indicators” for acts of violence, mental health issues and behavior of concern. Ontic’s real-time, actionable insights allow security and resource teams to better discover, investigate and collaborate on threats in order to protect executives, workplaces and schools. Ontic works with Fortune 5000 companies and some of the leading educational institutions today to keep its most prized assets safe – its people.

As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach both our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You Are

Ontic is looking for an experienced and mission-driven Client Success Manager who will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention. This role is based in our Austin, Texas headquarters.

As a Client Success Manager, you will have the opportunity to develop relationships with a portfolio of Fortune 5000 corporate clients, focusing on their adoption of the Ontic platform. You will be responsible for the full client lifecycle, post-Sales. This includes Implementation, Training, Platform Coaching, Executive Business Reviews and ensuring the Renewal process is executed successfully. You will serve as the voice of Ontic to the client and as the voice of the client to Ontic.

You should have a talent for cultivating your personal brand as a trusted advisor to your clients and a collaborative teammate to cross-functional internal teams. You should maintain a solution-oriented approach and be excited to be a part of a growing team, welcoming the challenges that come along with a startup environment.

Responsibilities

  • Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform.
  • Own client communication to ensure streamlined client experience.
  • Identify growth potential for clients as it relates to additional Ontic Platform functionality or Services opportunities. Coordinate with Sales colleagues to execute on those opportunities.
  • Forecast client renewals, ensuring retention.
  • Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions. Work collaboratively to address client challenges with a sense of urgency.
  • Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, JIRA.

Preferred Qualifications

  • 3-5+ years of experience in Client Success or Client Services at a SAAS company.
  • Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities.
  • Candidate with Corporate Security or Executive Protection acumen a plus.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives.
  • Familiarity with tools like SFDC, Pendo, JIRA.

Ontic Benefits & Perks

  • Competitive salary
  • Straight-forward compensation plan
  • Medical, Vision and Dental benefits
  • Stock options
  • Flexible PTO policy
  • Mobile phone reimbursement
  • Continued education stipend
  • Anniversary and milestone celebrations
  • Dynamic office environment

Interested? Contact us at careers@ontic.ai today!